Return, Refund & Privacy Policy
Website: www.shivanjali.webclassroom.in
Email: infoshivanjalishedage@gmail.com.in
Phone: +91 7796026098
Return & Refund Policy
At Shivanjali, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
Returns are accepted within 7 days of receiving your order.
Products must be unused, unwashed, undamaged, and in their original packaging with all tags attached.
Products showing signs of use, damage, or alteration are not eligible for return.
Non-Returnable Items
The following items cannot be returned:
Sale or clearance products
Gift cards
Customized or personalized products
Innerwear and hygiene-related products (if applicable)
Return Process
To initiate a return:
Email us at infoshivanjalishedage@gmail.com.in.
Mention your Order ID, reason for return, and attach clear images (if the product is damaged or incorrect).
Our support team will review your request within 2–3 business days.
Once approved, return instructions will be shared.
Refund Policy
Refunds are processed after the returned product passes our quality inspection.
Approved refunds are credited to your original payment method within 5–10 business days.
Shipping charges are non-refundable unless the return is due to our error (wrong or damaged product).
Exchange Policy
We offer exchanges only for:
Wrong product received
Damaged product
Manufacturing defects
Incorrect size (subject to stock availability)
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
Order Cancellation
Orders may be cancelled before they are shipped.
Once dispatched, orders cannot be cancelled and must follow the return process.
Privacy Policy
At Shivanjali, we respect your privacy and are committed to protecting your personal information.
Information We Collect
We may collect:
Name
Email address
Phone number
Shipping and billing address
Payment information (processed securely through trusted payment gateways)
Device information and website usage data
How We Use Your Information
Your information is used to:
Process and deliver orders
Provide customer support
Send order updates
Improve our website and services
Prevent fraud and unauthorized transactions
Send promotional offers (only if you choose to receive them)
Payment Security
We do not store your debit card, credit card, or banking details on our servers. Payments are securely processed by trusted third-party payment providers.
Cookies
Our website may use cookies to:
Improve your browsing experience
Remember your preferences
Analyze website traffic
Enhance website performance
You can disable cookies through your browser settings if you prefer.
Sharing of Information
We do not sell, rent, or trade your personal information. We may share limited information only with:
Shipping and logistics partners
Payment gateway providers
Legal authorities when required by law
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.
Your Rights
You have the right to:
Access your personal information
Request corrections to inaccurate information
Request deletion of your data (subject to legal obligations)
Opt out of promotional communications
To exercise these rights, please contact us.
Changes to This Policy
We reserve the right to update this Return, Refund & Privacy Policy at any time. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions regarding our Return, Refund & Privacy Policy, please contact us:
Website: www.shivanjali.webclassroom.in
Email: infoshivanjalishedage@gmail.com.in
Phone: +91 7796026098
Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)
